Financial Services Associate

Do you thrive in a fast paced, face-to-face, customer focused environment? Do you have banking/credit union experience with a focus on sales, lending, credit evaluation and outstanding customer service? Are you committed to always doing what is best for your customer? If so, please review the sample of job duties our Financial Services Associates perform.

Essential Job Duties:

• Warmly greet members, in person and on the phone, always using the member's name whenever possible.
• "Profile" members, using active listening and skilled questioning, and determine individual financial services needs.
• Educate members about credit union products, services and delivery systems.
• Ensure that knowledge is obtained in the area of features and benefits associated with all ARHCU products and/or services.
• Promote electronic access for all members and set up TouchTeller, ATM or ATM/Visa Check card, direct deposit/payroll deduction, On-line banking and Bill Pay.
• Set up savings, checking, Money Market, IRA, certificate and trust accounts. Ensure completeness and accuracy of all required paperwork.
• Properly disclose rates, fees, Truth-in-Savings, Delayed Availability of Funds, Electronic Funds Transfer and other required disclosures.
• Issue temporary personalized checks and place check orders.
• Process loan applications, conduct loan interviews, obtain credit reports and prepare loan work-ups. Approve or deny loan requests within established guidelines.
• Input loans/fund loans and obtain necessary signatures on required documents to complete loan requests. Ensure loan documentation is in compliance with regulatory and auditing standards.
• Promptly complete and mail Adverse Action Notices.
• Accurately process transactions on existing member accounts, including deposit and loan account transfers, check requests, line of credit advances, change of address notices, check re-orders, wire transfer requests, ATM/Visa Check card replacements, payroll deductions, stop payments and other maintenance items as requested by members.
• Promptly and accurately respond to member requests concerning account discrepancies or errors. Ensure timely follow-up with members.
• Represent ARHCU at community or sponsor company events.
• In conjunction with Branch Managers, assist with member drives, SEG events, product promotions, business development activities,etc.

Minimum Requirements:

Two years lending experience in a bank, credit union or other financial environment. Please detail your customer contact experience on application.

Pay Rate:

$14.00 - $16.50 per hour DOE + Incentives

How to Apply:

Download an application from our "careers with us" section.

Submit your application by:

Fax:	916.985.6823
Mail:	American River HealthPro Credit Union Attn: Director Of Talent P.O. Box 41409 Sacramento, CA 95841-0409
In Person	American River HealthPro Credit Union 12519 Folsom Boulevard Rancho Cordova, CA 95742

 

American River HealthPro Credit Union is an Equal Opportunity Affirmative Action Employer